Iowa’s Consumer Protection Division Is Accepting Complaints and Offering Fraud Prevention Events

The division, which is part of the Office of the Attorney General of Iowa, will be setting up mobile offices and traveling to locations across 12 cities in Iowa to give presentations on how to protect oneself from being a victim of fraud. One of these cities, Davenport, is on the itinerary for July 7.
June 8, 2022

What Is Fraud in Iowa & What Does It Entail?

A fraudulent act is one in which a person deliberately deceives another person with the goal of either providing the perpetrator with an illicit gain or denying a right to the victim. 

Tax fraud, credit card fraud, wire fraud, securities fraud, and bankruptcy fraud are all examples of different types of fraud. An individual, a group of individuals, or an entire company can be responsible for fraudulent activities. Fraud can take many different forms. Fraud is the intentional misrepresentation of facts, which can take the form of either the deliberate withholding of relevant information or the making of false representations to a third person with the objective of obtaining something that might not have been available without the use of deception.

The person who commits fraud frequently has access to knowledge that the victim of the scam does not, which enables the person who committed the fraud to con the victim successfully. When an individual or business commits fraud, they are, at their core, taking advantage of an information imbalance. More specifically, they are taking advantage of the fact that the resource cost of reviewing and verifying that information can be significant enough to create a disincentive to fully invest in fraud prevention.

Fraud is a violation of the law in every state as well as at the federal level; nevertheless, fraudulent activities do not necessarily result in a criminal prosecution in every case. Prosecutors working for the government typically have a significant amount of leeway when it comes to deciding whether or not a case should be tried in court; alternatively, they may opt to pursue a settlement instead of going to trial if doing so will result in a resolution that is reached more quickly and at a lower cost In the event that a case of fraud is brought to trial, the offender may be found guilty and sentenced to jail time.

Even if the government believes that a case of fraud may be resolved without resorting to criminal procedures, private parties who believe they have been harmed may nonetheless file a claim for damages in a civil court. The people who have been defrauded have the option of filing a lawsuit against the person who committed the fraud in order to get their money back or, if there was no monetary loss, in order to get their rights back.

For there to be evidence that fraud has been perpetrated, the offender needs to have engaged in certain activities. The culprit must first provide a false statement as a material fact in order for the crime to be considered committed. Second, the offender must have had prior knowledge that the assertion was not accurate. 

Third, the criminal must have had the intent to deceive the victim in order for the crime to have been committed. The fourth step requires the victim to provide evidence that they relied on the erroneous statement. And fifth, the victim must have suffered damages as a direct result of acting on the willfully false statement in order for the defendant to be liable for those damages.

Consumer Protection in Iowa


The mission of the Consumer Protection Division is to shield the general public from dishonest or unfair business practices, as well as fraud. 

The Division is responsible for the enforcement of laws that protect the buying public from deceptive sales practices and advertisements that are untrue or misleading. In addition to this, it upholds the regulations that guarantee customers have access to all of the information they require before making a purchase decision. In addition, the Division safeguards consumers against predatory debt collection methods and protects them when it comes to loans, credit cards, and other forms of credit products. It is against the rules for the Office of the Attorney General to represent citizens in private legal matters.

The mission of the Consumer Protection Division is to inform the general public about consumer protection issues and legal actions, as well as to provide information about how to prevent falling prey to consumer fraud. This is an extremely important public service.


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The Consumer Protection Division Will Interact with Residents of Iowa In A Total of Twelve Cities

During the summer, the Office of the Attorney General of Iowa will host mobile offices and give presentations across the state to assist Iowans with consumer protection issues. 

This assistance will include providing information on how Iowans can recognize fraudulent activity and how they can protect themselves from it. Consumer complaints can be taken to Consumer Protection Division Investigator Al Perales, who is also able to answer consumer concerns about recognizing price gouging, hiring contractors, and avoiding scams, among other topics, and can take complaints from customers.

Thursday marks the beginning of Perales’ journey, which will begin in Independence. In addition to that, he intends to set up mobile offices and/or give lectures in the following locations: Eldora; Monticello; Dyersville; Lake View; Grinnell; Creston; Sioux City; and Council Bluffs. In addition, Perales is scheduled to provide presentations at Iowa Fraud Fighters events in Davenport, Atlantic, and Tama, alongside the Iowa Insurance Division and other state officials.

Throughout the course of the year, the office of the AG receives complaints that relate to various consumer concerns. During the year 2021, the office was given a total of 3,536 complaints. Concerns pertaining to automobiles, shoddy house improvements, and fraudulent imposters were the most common types of complaints. 

According to statements made by Attorney General Tom Miller, “We are dedicated to supporting customers whenever they bring a complaint to our office.” We have high hopes that our mobile offices will be able to provide Iowans with the information and resources they need to solve problems before they even occur.

The mission of the Consumer Protection Division of the AG is to provide helpful resources and direction to consumers on a variety of topics. These topics include Medicare fraud, imposter scams, so-called storm chasers, price-gouging, and others. Mobile offices, presentations, and consumer outreach activities, including a monthly newsletter, are some ways in which the division reaches out to consumers.

Chargebackway advise you to remain vigilant against different kinds of scam. Visit our news page for more updates and guides.


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